Description

This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields. These changes can vastly elevate survey scores, improve overall satisfaction of patients and families, and enhance morale among nurses and other employees.

Continuing Education Instructions and Disclosure Information

Contact hours available until 5/11/2021.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No planning committee member or speaker declares any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After completing this learning activity, the participant will recognize the need for positive patient experiences in ambulatory care, understand the steps that can be taken to implement a patient experience program to improve healthcare practices and individual perceptions in a clinic-based setting, identify stakeholders and leaders that can assist and support a change of culture within each organization.

Speaker(s):

• C. L. Smith-Cronin, BSN, RN, CPXP, Manager, Telehealth /Telephone Triage Nursing, Kelsey-Seybold Clinic