Uncover some of the myths and fears abundant in telehealth practice about the use of MAs and UAPs. Discuss strategies for training, competency assessment, and avoiding litigation. Key modules to be described will include those on customer service skills, technical ability, and most importantly, effective problem resolution and escalation skills. All are essential factors to assuring a quality telehealth program is being delivered, while smartly adapting to our nursing resource challenges.
Contact hours available until 4/23/2015.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation.
Faculty, Planners and Authors Conflict of Interest Disclosure: Presenter(s) have no disclosures to declare.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Non-Endorsement of Products: Accreditation of activities for contact hours does not imply approval or endorsement of any product, advertising, or educational content by Anthony J. Jannetti Inc., AAACN, or the American Nurses Credentialing Center’s Commission on Accreditation.
Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Define medical assistant scope of practice.
Review delegation concerns for UAP (Unlicensed Assistive Personnel).