Sandy Reifsteck has decades of experience in ambulatory health care and served for almost 30 years in various administrative roles at Carle Clinic (Physicians Group) in central Illinois, including associate administrator of professional services. She is a founding member and past president of AAACN, has presented at several annual meetings, been published in Viewpoint, and has been a member for 44 years! Sandra is a Master Trainer, Faculty Emeritus at the Institute for Healthcare Communication, a non-profit institute whose mission is to improve health care through communication skills between clinicians, patients, and families.