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Implementation of a Primary Care-Based Centralized RN Telephone Triage Service
Date
May 18, 2016
Credits
1 CH | Expired May 21, 2018
$25$25.00
Standard Price
Members save $10
Learn about the MCHS nurse-line staffing model and discuss staffing to workload.
Contact hours available until 5/21/18.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures: No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome: After attending this activity, the learner will be able to describe staffing to workload methodology utilized to manage call volumes.
Examine system components (training, staff, EMR, software guidelines, and standards) to identify root causes of telephone triage error (assessment, communication, continuity, and human error) and learn how to meaningfully create a culture of safety for this still-emerging field…
Hear what happened when care coordination was implemented across 12 sites of a federally qualified health center and patient-centered medical home over 15 months in a model where primary care nurses coordinate the care of their own patients…
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