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The PACT Hub of Excellence (PHE), Reinvigorating the PACT Model Concept of Patient Care Post-Pandemic
Mar 14, 2023
Collection: AAACN 2023 Posters
Credits: None available.
Type:
Session
Speakers:
Barbara-Ann Kelly
, MSN Ed, RN
Tags:
primary care
training
process improvement
PACT model
learning outcomes
Utilizing Ongoing Clinical Telephone Audits to Provide Recommendations and Improve Processes while Enhancing Patient Experience
Collection: AAACN 44th Annual Conference 2019 Posters
Credits: None available.
Type:
Session
Speakers:
Sibil J. Blee
, MSN, RN
Tags:
patient experience
telephone audits
triage process
increasing compliance
process improvement
UTSW Occupational Health Clinic: Managing Abandoned Calls for Patient Population of 30,000
Collection: AAACN 2023 Posters
Credits: None available.
Type:
Session
Speakers:
Randall Duff
, BSN, RN
Rebekah Gandara
, BSN, RN
Shun Ko
, BSN, RN
Tags:
care coordination
process improvement
phone triage
customer service