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Development of Ambulatory Care Nurse Support to De-Escalate and Manage Verbal Violence via the Telephone (Spotlight Poster)
Mar 14, 2023
Collection: AAACN 2023 Posters
Credits: None available.
Type:
Session
Speakers:
June Fouse
, MSN Ed, RN, NPD-BC, Clinical Nurse Educator, UCHealth
Cara Spencer
, PhD, RN, FNP-BC, Research Nurse Scientist, UCHealth
Tags:
workplace violence
verbal violence
de-escalation
Prevalence and Determinants of Violence in Ambulatory Care via the Telephone
Credits: None available.
Type:
Article
Authors:
June Fouse
, MSN Ed, RN, NPD-BC, Clinical Nurse Educator, UCHealth
Cara Spencer
, PhD, RN, FNP-BC, Research Nurse Scientist, UCHealth
Rachel Musenero
, BSN, RN
Tags:
telephone triage
ambulatory care
workplace violence
WPV
verbal abuse
verbal violence
verbal violence via telephone
aggression
reactive-expressive
passive aggressive
contributing factors
management techniques