13      0

111 - How to Think Better: Implications of Cognitive Bias in Telephone Triage

‐ Apr 8, 2021 1:15pm

Credits: None available.

Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 4/15/2023.

Requirements for Successful Completion:

Complete the learning activity in its entirety and complete the online nursing continuing professional development evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Faculty, Planners, and Speakers Conflict of Interest Disclosure:

Conference Planning Committee Disclosures:

No conference planning committee member discloses any actual or potential conflict of interest.

Speakers Conflict of Interest Disclosure:
No speaker discloses any actual or potential conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to recognize potential pitfalls that can occur due to cognitive bias in telephone triage.


Credits Available

You must be logged in and own this session in order to post comments.

Brenda Bryant
3/2/22 1:47 pm

Cognitive biases is a subject that needs to be address periodically in staff meeting. Just a reminder that these patients are all unique and understanding each patient as is is very important. This can also be a form of stereotyping which can lead to a misdiagnoses. Thank you, Ms. Bryant (USAF Maj Retired)

Jennifer Clementson
3/2/22 6:46 pm

So many valuable lessons in this 45 minute training. Thank you Dr. Rios! Looking forward to sharing with my team.

Melissa Stack
3/7/22 5:23 pm

Enjoyed this learning opportunity. Thank you for providing.

Agnes Ampem-Darko
3/30/22 9:13 pm

Well Presented

LaQuish McFerrin
4/21/22 1:07 am

This is essential information needed to improve the quality of care provided by telephone triage nurses. TY for the information,