Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting

Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice.

Contact hours available until 5/21/18.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.

Disclosures:
No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.

Learning Outcome:
After attending this activity, the learner will be able to identify effective telephone triage program design elements.