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centralized vs. decentralized
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
