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Implementation of a Primary Care-Based Centralized RN Telephone Triage Service
Date
May 18, 2016
Credits
1 CH | Expired May 21, 2018
$25$25.00
Standard Price
Learn about the MCHS nurse-line staffing model and discuss staffing to workload.
Contact hours available until 5/21/18.
Requirements for Successful Completion: Complete the learning activity in its entirety and complete the online CNE evaluation. You will be able to print your CNE certificate at any time after you complete the evaluation.
Disclosures: No faculty, planning committee members, poster presenters, or presenters disclose a potential or actual conflict of interest.
Commercial Support and Sponsorship: No commercial support or sponsorship declared.
Accreditation Statement: This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and AAACN.
Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.
AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
Learning Outcome: After attending this activity, the learner will be able to describe staffing to workload methodology utilized to manage call volumes.
Learn how an ambulatory RN care management (CM) service was established to manage the care of identified patient populations across several patient-centered medical home (PCMH) sites…
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…
Discuss the key elements required to successfully implement TeamSTEPPS in an ambulatory care setting and form high-quality medical teams…
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