Error loading player: No playable sources found
122
Implementation of a Primary Care-Based Centralized RN Telephone Triage Service
Date
May 18, 2016
Credits
1 CH | Expired May 21, 2018
$25
Standard Price
Specialties
Session Categories
Related Products
Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…
Forming High-Quality Medical Teams in Ambulatory Settings: MetroHealth's Lessons Learned with TeamSTEPPS
Discuss the key elements required to successfully implement TeamSTEPPS in an ambulatory care setting and form high-quality medical teams…
Use of the Parihs Framework and Clinical Microsystem Teams to Implement Primary Care Nurse Coordination across a 12-Site Federally Qualified Health Center and Patient-Centered Medical Home
Hear what happened when care coordination was implemented across 12 sites of a federally qualified health center and patient-centered medical home over 15 months in a model where primary care nurses coordinate the care of their own patients…
Creating a Culture of Safety: Telephone Triage Structure, Process, and Outcomes
Examine system components (training, staff, EMR, software guidelines, and standards) to identify root causes of telephone triage error (assessment, communication, continuity, and human error) and learn how to meaningfully create a culture of safety for this still-emerging field…