Leadership from 2019 Annual Conference

This package of CNE activities will reinforce & strengthen your leadership skills in the ambulatory care specialty along with promoting best practices in ambulatory care. Learn about health coaching for care teams, journey mapping to improve the patient experience and tools/resources to support development of ambulatory nurse executives.

Contact hours are no longer available.

Preview Available

Journey Mapping: Using Feedback to Improve the Patient Experience

Credits: None available.

Speaker(s):

• Patricia Hughes, DNP, RN, NE-BC

Preview Available

Nurse Executive Leadership in Ambulatory Care

Credits: None available.

Speaker(s):

• Author Susan M. Hossli, MSN, RN, NEA-BC
• Deena Gilland, DNP, RN, NEA-BC
• Lisa Duncan, MBA, BSN, RN-BC, CIC, NEA-BC

Preview Available

Health Coaching for Care Teams: Engaging Patients for Meaningful Experience and Improved Outcomes

Credits: None available.

Speaker(s):

• Celeste Knoff, MAN, MBA, RN, CRRN, Nursing Administrator for Education and Operations, HealthPartners
• Mary Lichtor, MA, CMA

Preview Available

Enhancing Ambulatory Performance through Clinical Support Staff Progression Plans

Credits: None available.

Speaker(s):

• Diane Woods, BSN, RN

Preview Available

Investing in Our Nurse Leaders: The Everest Program

Credits: None available.

Speaker(s):

• Cynthia Fenton, MSN, MHA, RN
• Lizette Dijamco, RN

Preview Available

Setting the Standard: The Who, What, and How of Telehealth

Credits: None available.

Speaker(s):

• David Chatterton, MSN, RN