American Academy of Ambulatory Care Nursing

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centralized vs. decentralized

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Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting
Identification
113
Date
May 18, 2016
Credits
1 CH | Expired May 21, 2018
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…
Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc
General
standards | telephone triage | staffing model | nurse calls | organizational elements | centralized vs. decentralized | access | call flow
Session Categories
Do Not Search
$25
Standard Price
Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting
Identification
113
Date
May 18, 2016
Credits
1 CH | Expired May 21, 2018
Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…
Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc
General
standards | telephone triage | staffing model | nurse calls | organizational elements | centralized vs. decentralized | access | call flow
Session Categories
Do Not Search
$25
Standard Price

Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting

Speaker

Telephone Triage Program Design and Implementation in the Clinic Setting: Lessons Learned in 20 Years of Consulting

Speaker