Panissa Caldwell is the Novant Health Medical Group (NHMG) director of clinical services, with responsibilities including 473 outpatient locations, across three states, collaborating with leaders to improve clinical quality outcomes and steering quality improvement initiatives across the organization. She has more than 20 years of established success in healthcare, with a strong emphasis on quality, education, and process improvement. Panissa was chosen to present her collaborative work with the NHMG clinical education team at the 2017 AAACN national conference. She serves as a diversity and inclusion facilitator for Novant Health and is a co-leader of Novant Health African American Business Resources Group. Panissa is a registered nurse, with a BS degree in nursing, a master’s degree in health administration. She is currently pursuing her doctoral degree in healthcare administration.