Telehealth: Improving Telephonic Triage through Peer-to-Peer Feedback

With the rapid growth of telehealth over the last few years, front-line telehealth nurses raised the need for team specific quality metrics. Discussion includes our efforts to define quality in the telehealth nursing setting, strategies and best practices for implementation of a nursing quality assurance tool, and the benefits, barriers, and lessons learned in the development and implementation of a quality assurance program for telehealth nurses.

Continuing Education Instructions and Disclosure Information:

Contact hours available until 5/24/2027.

Requirements for Successful Completion:
Complete the learning activity in its entirety and complete the online nursing continuing professional development (NCPD) evaluation. You will be able to print your NCPD certificate at any time after you complete the evaluation.

Disclosure of relevant financial relationships with ineligible companies (planners, faculty/speakers, reviewers):

Planning Committee Disclosures:
There are no Planning Committee disclosures to declare.

Speaker Disclosures:
There are no speaker disclosures to declare.

Commercial Support:
No commercial support declared.

Accreditation Statement:
This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).

Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is an approved provider of continuing nursing education by the California Board of Registered Nursing, provider number CEP5366.

Learning Outcome:
After completing this learning activity, the participant will be able to highlight quality feedback can enhance telephonic triage in telehealth settings by improving communication skills, increasing accuracy in patient assessments, and fostering a collaborative learning environment.