Safety in Telephone Triage Practice

Apr 14, 2023

Collection: AAACN 48th Annual Conference 2023

Type: Session

Speakers:

• M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNE, Clinical Professor, Northern Arizona University School of Nursing
• Carol Rutenberg, MNSc, RN, AMB-BC, C-TNP, President, Telephone Triage Consulting, Inc

Tags: telehealth telephone triage standards clinical practice triage process continuing nursing education telephone nursing process nurseclient communication evidence risk management

Utilizing Ongoing Clinical Telephone Audits to Provide Recommendations and Improve Processes while Enhancing Patient Experience

Collection: AAACN 44th Annual Conference 2019 Posters

Type: Session

Speakers:

• Sibil J. Blee, MSN, RN

Tags: patient experience telephone audits triage process increasing compliance process improvement