One study found that nurse-led care has the potential to provide efficient, effective, and impactful care delivery (Mai et al., 2019, p. 1)…

This session provides an overview of one organization’s Magnet journey, including leadership structure, standards, tools to improve patient experience, performance evaluations, and patient experience scores…

One of the primary accountabilities of nursing leadership is to promote high-quality outcomes. One critical element of high-quality outcomes is patient experience…

We receive over a million incoming calls annually. Telephone audits have become a major priority for our organization. In this ever-challenging environment of healthcare, organizations consistently evaluate the quality of care delivery across the care continuum…

This session explores and demonstrates methods of building a patient experience improvement program that can result in positive changes across departments and job fields…

Asthma Medications: Pills, Dry Powders, Metered Dose, or Biologics

Purpose: Reduce reoccurring patient safety events that have the potential to delay care and/or cause serious harm…

Learning outcomes are quality improvement strategies to increase efficiency, care delivery, and patient experience in an urgent care. Urgent care’s patient experience key indicator scores were in the zero percentile, patients had three hour waits, and the providers often had a backlog of patients…

Purpose: The purpose of instituting a digitized post-discharge outreach is to create a more efficient, consistent, patient-centric, and data-driven approach to care transitions…

Staff of maternal fetal medicine (MFM) identified inefficiencies in the scheduling processes causing unnecessary rework and inhibiting patient care. Many patient interventions and follow-up tests are dependent upon gestational parameters, making the timing of appointment critically important…

Background: Wait times for patients, especially those undergoing oncology treatment, can increase their stress and anxiety and have been associated with decreased satisfaction scores…

As defined by the Beryl Institute, patient experience is “the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care…

An integrated health system aims to organize clinical services across the continuum of care for patients. This patient-focused model enhances experience, clinical outcomes, and operational efficiency…

Do you struggle to deliver care that is timely and easy to access while responsibly managing resources and engaging employees? As healthcare leaders face challenges related to spending, financial stewardship is non-negotiable. Staffing to volume is key to success…