Our expansive pediatric primary care network includes 31 offices serving over 250,00 patients across Pennsylvania and New Jersey. Telephone nurse triage services are provided 24 hours per day. A centralized call center provides nurse triage services whenever network offices are closed…

Background: COVID-19 presents many challenges for nursing educators due to rapidly evolving research and best practices as well as the highly contagious nature of the virus…

As part of our organization’s Magnet journey to achieve nursing excellence, our ambulatory care education department had an opportunity to centralize and standardize new employee orientation (NEO) for clinical staff…

Purpose: The objective of the presentation is to describe the structure, the implementation process, and outcomes of a clinical advancement program in the ambulatory care setting. In addition, we will highlight the organizational challenges and lessons learned…

Background: As the complexity of patients in primary care increases and the move towards value-based care payment structures expands, registered nurses (RNs), working to the fullest extent of their licensure and expertise, have been identified as key primary care team partners for improved and cost…

This presentation touches on several areas of test content, including plan of care and care management, interpersonal skills and customer service skills, regulations, standards, accreditation, scope of practice, ethics and nursing advocacy, legal and ethical issues, and professional development and…

This presentation discusses the process of training registered nurses working at the FQHC on integrating behavioral health into primary care and the effect of the behavioral health integration on patient outcomes…

Introduction: Pediatric ambulatory nursing services are growing. An increasing number of patients present with multiple health problems that require more monitoring, a broader skill set, and most importantly patient education…

Evidence-based professional development initiatives such as certification and clinical ladder advancement can improve nursing knowledge and staff satisfaction and promote team building, henceforth impact patient outcomes…

This presentation will touch on several areas of test content, including clinical practice, telehealth and telephone triage, medical management systems, education, documentation and informatics, and quality and operations…

Background: A highly engaged and well-trained workforce is vital to safe and effective care. Our organization identified a concerning, downward trend in employee engagement scores and convened a cross-functional workgroup to identify contributing factors and develop solutions…

The fast-paced environment of ambulatory care nursing requires new hires to be equipped with powerful tools of knowledge, skill, and abilities to deliver high-quality safe care…

Learning outcome: After viewing this presentation, the learner will be able to describe the importance of ambulatory care clinical ladders in professional development and how to operationalize a health system clinical ladder…

Purpose: Using human-centered leadership dimension and attributes, ambulatory care nurse leaders developed professional development activities and created a culture of innovative exemplary professional practice…

Team-based organizations rely on leaders throughout the organization to champion and execute new ways of working to reflect best standard practice. Professional development and cultivation of effective collaboration with leadership in health care can be challenging…

Purpose: Transitioning into ambulatory care nursing presents unique challenges for experienced registered nurses (RNs)…

Purpose: Medical assistants (MA) are a rapidly growing and crucial part of the ambulatory care team…

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