Carol Rutenberg MNSc, RN, AMB-BC, C-TNP
President, Telephone Triage Consulting, Inc
Carol Rutenberg is an active member of AAACN who has been consulting and teaching telephone triage for over 20 years. Carol is the primary author of The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone, which was published in 2012 and is endorsed by AAACN.
Appearances
Identification310DateApril 14, 2023Credits1 CH | Expired April 15, 2025Although sound evidence regarding the role of the registered nurse in the practice of telephone triage has existed in the literature for well over a decade, clinical practice has not kept up, often resulting in unsafe care…Speakers
M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc$38Standard Price
Identification225DateMarch 28, 2009TO VIEW DISCLOSURE INFORMATION FOR THIS CONFERENCE, CLICK HERE. [https://aaacn.digitellinc.com/uploads/aaacn/sessions/fd421e6327ca80987847a3185ee1ce55…Speakers
Eileen M. Esposito, DNP, RN, AMB-BC, DipACLM, CPHQSenior Healthcare ExecutiveMargarita Gore, MBA, BSN, RN-BCE. Mary Johnson, BSN, AMB-BC, NE-BC (ret.)Consultant, Career Coach for NursesJanet P. Moye, RN, PhD (c)Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc$20Standard Price
Identification221DateMarch 30, 2005Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSession Categories$20Standard Price
Identification213DateApril 19, 2008TO VIEW DISCLOSURE INFORMATION FOR THIS CONFERENCE, CLICK HERE. [https://aaacn.digitellinc.com/uploads/aaacn/sessions/a76d2d84effa5649b33a3965ec4239da…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialtiesSession Categories$16Standard Price
Identification212Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSession Categories$16Standard Price
Identification331Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSession Categories
Identification312DateMarch 29, 2009TO VIEW DISCLOSURE INFORMATION FOR THIS CONFERENCE, CLICK HERE. [https://aaacn.digitellinc.com/uploads/aaacn/sessions/fd421e6327ca80987847a3185ee1ce55…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialties$20Standard Price
IdentificationWEBINAR1DateDecember 14, 2010Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc
Identification235DateMay 5, 2010Contact Hours available through: 5/7/2012Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc
Identification331DateMay 6, 2010Contact Hours available through: 5/7/2012Speakers
Peg Mastal, PhD, RNMarianne Sherman, MS, RN-BC2014-2015 AAACN PresidentCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc$25Standard Price
Identification113DateApril 6, 2011Whether making outbound calls to follow up after a procedure or illness, assess patient satisfaction, or monitor patient progress, it is important that each call be completed and documented according to predetermined policies using the nursing process…Speakers
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSally Telfer, RN-BC, BSCheryl Patterson, RNC, BSNSpecialties
Identification030DateApril 23, 2013Credits3 CH | Expired April 23, 2015Do you have valuable ideas, events, or specific knowledge you want to share with your colleagues but never have time to get it done? If so, this workshop addresses what you need to know to complete a manuscript, or get your ideas on paper…Speakers
Patricia L. Jensen, RN, MSNM. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncKitty Shulman, MSN, RN-C
Identification245DateApril 24, 2013Credits2 CH | Expired April 23, 2015Telephone triage is a well-established form of nursing, but conventional wisdom guiding this practice is not always based on principles of professional nursing…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialties
Identification224DateMay 3, 2012Credits1.25 CH | Expired May 6, 2014The National Council of State Boards of Nursing developed the multi-state nursing licensure model in response to the increased practice of health care by electronic methods. This session examines licensure issues, the nurse licensure compact, and issues related to telehealth nursing…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialties$25Standard Price
IdentificationCCTM13DateJune 29, 2022Credits2.4 CH | Expired July 1, 2024NOTE: SLIDES FOR THIS SESSION ARE CONTAINED AT THE BACK OF THE PDF HANDOUT WHICH IS AVAILABLE AFTER MODULE IS PURCHASED…Speakers
Kathryn Scheidt, BSN, RN, MSM. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$50Standard Price
Identification243DateApril 16, 2015Credits2 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSpecialtiesGeneralSession Categories$20Standard Price
Identification243DateApril 16, 2015Credits2 CH | Expired April 18, 2017Contact hours available until 4/18/17…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
Identification113DateMay 18, 2016Credits1 CH | Expired May 21, 2018Explore the program design elements necessary to support the role of the RN in telephone triage outside the formal call center setting. Emphasis on appropriate staffing, training, access, call flow, utilization of decision support tools, documentation, and formalized clinical practice…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$25Standard Price
IdentificationCCTM13Credits2.4 CH | Expired December 31, 2021Telehealth nursing practice is an essential component of each of the dimensions for the RN in the CCTM role. The non-face-to-face setting adds yet another level of skills necessary to ensure practice that is safe, timely, and effective while coordinating care and managing transitions…Speakers
M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncKathryn Scheidt, BSN, RN, MSSession Categories
IdentificationAMBP020v2019c12Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncAuthor
Kathryn Koehne, DNP, RN-BC, C-TNP
IdentificationAMBP020v2019c12Credits1.5 CH | Available until December 31, 2026CONTINUING EDUCATION INSTRUCTIONS AND DISCLOSURE INFORMATION:Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncAuthor
Kathryn Koehne, DNP, RN-BC, C-TNP$10Standard Price
Identificationweb200407DateApril 7, 2020Credits1.5 CH | Expired April 7, 2022Telephone triage can be difficult enough without adding a pandemic to the mix. Both experienced telephone triage nurses and nurses who are just taking on this challenge for the first time are trying to keep up with new information as it emerges…Speaker
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncSession CategoriesFreeStandard Price
Identificationweb210323DateMarch 23, 2021Credits1 CH | Expired March 23, 2023This presentation discusses the strategies and processes on implementing a nurse triage protocol for patients calling with COVID concerns, symptoms, or questions…Speakers
Carol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncTabitha Anglea, MSN, RN, CCRN-K, CCTM, LNCClinical Manager, HCA HealthcareClaire Anderson, DNP, APRN, FNP-BCDirector of Clinical Services and Advanced Practice Providers, Rush Copley Medical GroupMelissa C. Bowen, MSN, RN, NE-BCAmbulatory Care Nurse Manager, Duke Primary CareSandra M. Coley, BSN, RN, CCTMRegistered Nurse, HCA HealthcareElizabeth Wright, MBA, BSN, RN, AMB-BCClinical Education Specialist, HCA Healthcare$20Standard Price
