Back to Basics and Bullet Points (Archived Webinar): Reaching the Finish Line in Preparing for the Certification Exam in Ambulatory Care

Sep 24, 2020

Collection: Certification Review Course: New Live & On Demand Bundle 2020

Type: Session

Speakers:

• Susan M. Paschke, MSN, RN-BC, NEA-BC

Tags: telehealth telephone triage clinical practice informatics continuing education quality documentation certification review course medical management systems operations

The Fourth Aim for Telephone Triage Nurses - One Call Center's Approach to Improve Staff's Work Life

Jul 27, 2020

Collection: AAACN 45th Annual Conference 2020

Type: Session

Speakers:

• Maureen McMaster, RN, CPN
• Ann Donnelly, BSN, RN, CPN, RRT-NPS

Tags: telephone triage computer worker-related injuries fourth aim telephone traige nurses preventing risks

Critical-Thinking Challenges in Telehealth Nursing: Patients Already Seen and Diagnosed

May 8, 2019

Collection: AAACN 44th Annual Conference 2019

Type: Session

Speakers:

• Kelli Massaro, BSN, RN, CPN, Clinical Educator, Children's Hospital Colorado

Tags: telephone triage critical thinking ambulatory nursing misdiagnosis telehealth nursing

Physicians and Triage Nurses Collaborating to Reduce Response Time for Triage Messages

May 8, 2019

Collection: AAACN 2019 Prime Poster Clips

Type: Session

Speakers:

• Jennifer Pope, BSN, RN

Tags: telephone triage physician and nurse collaboration message response time ambulatory nurse phone triage

Mission Possible: Journey to RN Advisor Line

May 11, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• Dawn Fletcher, BSN, RN, Director, Patient Care Practice, Emory Brain Health Center

Tags: telehealth telephone triage telenursing

Using Evidence-Based Best Practices to Develop Telephone Triage Algorithms

May 11, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• David Chatterton, MSN, RN

Tags: telephone triage evidence-based cost savings accountable care

Avoiding Litigation in Telehealth Nursing Practice

May 9, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• Sherry Smith, MSN, MBA, RN

Tags: telephone triage telehealth litigation triage risk avoid lawsuits telehealth cases

Implementation of a Primary Care-Based Centralized RN Telephone Triage Service

May 18, 2016

Collection: AAACN 41st Annual Conference 2016

Type: Session

Speakers:

• Kerie Sue Olson, RN

Tags: telephone triage staffing model centralized telephone triage workload methodology

Implementation of a Primary Care-Based Centralized RN Telephone Triage Service

May 18, 2016

Collection: Topic Focused CNE Packages

Type: Session

Speakers:

• Kerie Sue Olson, RN

Tags: telephone triage staffing model centralized telephone triage workload methodology

Creating a Culture of Safety: Telephone Triage Structure, Process, and Outcomes

May 18, 2016

Collection: AAACN 41st Annual Conference 2016

Type: Session

Speakers:

• Sheila Wheeler, MS, RN

Tags: telephone triage communication culture of safety system error