How to Think Better: Implications of Cognitive Bias in Telephone Triage

Apr 8, 2021

Collection: AAACN 46th Annual Conference 2021

Type: Session

Speakers:

• Danah Rios, MD, MBA, Medical Director, Children's Hospital of Philadelphia

Tags: telehealth telephone triage continuing nursing education conference cognitive bias

Calling on Nurses During a Pandemic: The Launch of a Centralized COVID-19 Nurse Hotline

Apr 7, 2021

Collection: AAACN 46th Annual Conference 2021

Type: Session

Speakers:

• Lisa Dutton, MSN, RN-BC, NE-BC, Professional Development Manager, Brigham Women and Children’s Hospital

Tags: telehealth telephone triage centralized covid-19 pandemic continuing nursing education conference ambulatory care nurse triage training outreach

Current State of Telephone Triage and COVID-19

Mar 23, 2021

Collection: Archived Webinars

Type: Session

Speakers:

• Tabitha Anglea, MSN, RN, CCRN-K, CCTM, LNC, Clinical Manager, HCA Healthcare
• Claire Anderson, DNP, APRN, FNP-BC, Director of Clinical Services and Advanced Practice Providers, Rush Copley Medical Group
• Melissa C. Bowen, MSN, RN, NE-BC, Ambulatory Care Nurse Manager, Duke Primary Care
• Sandra M. Coley, BSN, RN, CCTM, Registered Nurse, HCA Healthcare
• Author Carol Rutenberg, MNSc, RN-BC, C-TNP, President, Telephone Triage Consulting, Inc.
• Elizabeth Wright, MBA, BSN, RN, AMB-BC, Clinical Education Specialist, HCA Healthcare

Tags: telehealth telephone triage standards of practice webinar continuing nursing education Virtual Engagement Strategies Scope and Standards for Practice for Professional Telehealth Nursing Virtual Clinical Experience

Back to Basics and Bullet Points (Archived Webinar): Reaching the Finish Line in Preparing for the Certification Exam in Ambulatory Care

Sep 24, 2020

Collection: Certification Review Course: New Live & On Demand Bundle 2020

Type: Session

Speakers:

• Susan M. Paschke, MSN, RN-BC, NEA-BC

Tags: telehealth telephone triage clinical practice informatics continuing education quality documentation certification review course medical management systems operations

The Fourth Aim for Telephone Triage Nurses - One Call Center's Approach to Improve Staff's Work Life

Jul 27, 2020

Collection: AAACN 45th Annual Conference 2020

Type: Session

Speakers:

• Maureen McMaster, RN, CPN
• Ann Donnelly, BSN, RN, CPN, RRT-NPS

Tags: telephone triage computer worker-related injuries fourth aim telephone traige nurses preventing risks

Critical-Thinking Challenges in Telehealth Nursing: Patients Already Seen and Diagnosed

May 8, 2019

Collection: AAACN 44th Annual Conference 2019

Type: Session

Speakers:

• Kelli Massaro, BSN, RN, CPN, Clinical Educator, Children's Hospital Colorado

Tags: telephone triage critical thinking ambulatory nursing misdiagnosis telehealth nursing

Physicians and Triage Nurses Collaborating to Reduce Response Time for Triage Messages

Collection: AAACN 2019 Prime Poster Clips

Type: Session

Speakers:

• Jennifer Pope, BSN, RN

Tags: telephone triage physician and nurse collaboration message response time ambulatory nurse phone triage

Mission Possible: Journey to RN Advisor Line

May 11, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• Dawn Fletcher, BSN, RN, Director, Patient Care Practice, Emory Brain Health Center

Tags: telehealth telephone triage telenursing

Using Evidence-Based Best Practices to Develop Telephone Triage Algorithms

May 11, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• David Chatterton, MSN, RN

Tags: telephone triage evidence-based cost savings accountable care

Avoiding Litigation in Telehealth Nursing Practice

May 9, 2018

Collection: AAACN 43rd Annual Conference 2018

Type: Session

Speakers:

• Sherry Smith, MSN, MBA, RN

Tags: telephone triage telehealth litigation triage risk avoid lawsuits telehealth cases