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Showing results 1 - 20 of 56
IdentificationOD02DateMay 25, 2025Credits0.5 CH | Available until May 24, 2027Generative artificial intelligence (AI) has the potential to revolutionize healthcare education and training by providing realistic simulations of patient interactions…Speaker
Stacey A. Hobbick, DNP, M.Ed, MSN, RN, AMB-BC, MEDSURG-BC, CNEAssistant Professor, Oregon Health and Science UniversitySpecialtiesGeneralTracks$33Standard Price
Identification234DateMay 22, 2025Credits1 CH | Available until May 24, 2027Telephone triage as a professional nursing practice lacks the evidence to support the concepts of improved patient outcomes and patient safety; thus, it is imperative that nurses engage in the development of science to improve practice…Speakers
Sheryl Bartlett, BSN, RNNurse Manager, After-Hours Triage, UT Southwestern Medical CenterSusanna Gadsby, MSN, MBA, RN, AMB-BC, NPD-BCClinical Nurse Educator, Dartmouth HealthSpecialtiesGeneralTracks$33Standard Price
Identification212DateMay 22, 2025Credits1 CH | Available until May 24, 2027With the rapid growth of telehealth over the last few years, front-line telehealth nurses raised the need for team specific quality metrics…Speakers
Brandon Janco, PMPSenior Manager, Business Practice of Telehealth Nursing, Emory HealthcareNatalie Rogers, BSN, RN, AMB-BCSenior Manager, Clinical Services and Operations, Emory HealthcareSpecialtiesGeneralTracks$33Standard Price
Identification141DateMay 21, 2025Credits1 CH | Available until May 24, 2027In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to pediatric nursing in the practice environment…Speakers
Megan Beckerle, MSNDirector, Cross Continuum Care Coordination, Children's Hospital of Orange CountyChristine Caraher, MSN, RN, CPNNurse Manager, Children's Hospital of PhiladelphiaJoyce Danquah, MScN, RN, CCMDirector ECM, Children's Medical Center DallasLinda Jackson, MSN, RNSenior RN Director, Children's Health DallasTiffany Kell, MSN, RN, CPNDirector of Nursing, Children's Mercy HospitalMegan Sanford, DNP, MSN, CPNNurse Manager, 844-GET-CHOC, Children's Hospital of Orange CountyJaya Yohannan, MSN, RNDirector of Care Coordination, Children's HealthSpecialtiesGeneralTracks$33Standard Price
Identification121DateMay 21, 2025Credits1 CH | Available until May 24, 2027In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth practice in the practice environment…Speakers
Teresa Baird, BSN, RN, CPNNursing Quality Specialist, Children's Hospital ColoradoSenior Clinical Director for the Primary Care Service Line, WellSpanKathleen Martinez, MSN, RN, CPN, CICClinical Manager Pediatric Call Center, Children's Hospital ColoradoKhang Nguyen, MDSCPMG Regional Assistant Executive Medical Director, Kaiser PermanenteRaquel Taylor, RN, AMB-BCAssistant Administrator Op and CNO, Kaiser PermanenteAdam Updegraff, DNP, CRNPSenior Clinical Director, WellSpanSpecialtiesGeneralTracks$33Standard Price
Identification113DateMay 21, 2025Credits1 CH | Available until May 24, 2027A functional, effective triage system can contribute to the organization’s goals of increasing patient safety, improving quality outcomes, decreasing adverse events, improving patient satisfaction, and decreasing hospital visits…Speakers
Alicia Bosse, MBA, BSN, CMSRN, AMB-BCClinical Nurse Educator, UT Southwestern Medical CenterIrene David, MS, BSN, RNClinical Workflow Informaticist, UT Southwestern Medical CenterErika Lopez, BSN, RNUT Southwestern Medical Center, Clinical Workflow InformaticistSpecialtiesGeneralTracks$33Standard Price
Identification254DateApril 4, 2024Credits1 CH | Available until April 6, 2026This session discusses the need for and the implementation of a comprehensive telephone triage training program for ambulatory care nurses at a large academic medical center…Speakers
SpecialtiesGeneralTracks$38Standard Price
Identification142DateApril 3, 2024Credits1 CH | Available until April 6, 2026In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth in the practice environment…Speakers
Emily Chapman, Master of Advanced NursingMichelle Medina-Smuck, MSN, RN, NPD-BCKim Trost, BSN, RN, NE-BCSpecialtiesGeneralTracks$38Standard Price
Identification123DateApril 3, 2024Credits1 CH | Available until April 6, 2026Telephone triage protocol usage as a decision support tool and to help guide nursing judgment is essential for all clinic nurses because telephone triage is a high-risk nursing practice…Speaker
Michaelene Wolff, BSN, RN, OCN, AMBBCSpecialtiesGeneralTracks$38Standard Price
Identification310DateApril 14, 2023Credits1 CH | Expired April 15, 2025Although sound evidence regarding the role of the registered nurse in the practice of telephone triage has existed in the literature for well over a decade, clinical practice has not kept up, often resulting in unsafe care…Speakers
M. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, Inc$38Standard Price
Identification253DateApril 13, 2023Credits1 CH | Expired April 15, 2025Clinical triage call centers produce a significant amount of data related to call volumes and productivity…Speaker
Rosemary Ryan, DNP, RN, NEA-BCDirector, Ambulatory Services, University of Alabama at BirminghamSpecialtiesGeneralTracks$38Standard Price
Identification112DateApril 12, 2023Credits1 CH | Expired April 15, 2025In these short rapid-fire presentations, multiple speakers highlight approaches to managing issues related to telehealth in the practice environment…Speakers
Mari Ann Lewis, BSN, RN, AMB-BC, NPD-BCManager Clinical Education and Professional Development, Ambulatory Operations, UT Southwestern Medical CenterCalli Wood, MSN Ed, RN, NPD-BCDirector of Ambulatory Nursing Education and Training, UT Southwestern Medical CenterKathleen Craig, MSN, RNProgram Manager, Video Blood Pressure Program, Veterans AdministrationSpecialtiesGeneralTracks$38Standard Price
IdentificationFeatured P085DateMarch 14, 2023Our expansive pediatric primary care network includes 31 offices serving over 250,00 patients across Pennsylvania and New Jersey. Telephone nurse triage services are provided 24 hours per day. A centralized call center provides nurse triage services whenever network offices are closed…Speaker
Karen Lafferty, MSN, RN, CPN
IdentificationFeatured P087DateMarch 14, 2023Problem statement: Patients calling to schedule appointments often speak to non-clinical personnel unqualified to offer medical advice. At this call center, there was not an efficient method to transfer callers with designated high-risk symptoms to a registered nurse…Speakers
Nicole Holmes, BSN, RN, CCCTMNicole McKenzie, MSN, RN, CENGeneral
IdentificationCCTM13DateJune 29, 2022Credits2.4 CH | Expired July 1, 2024NOTE: SLIDES FOR THIS SESSION ARE CONTAINED AT THE BACK OF THE PDF HANDOUT WHICH IS AVAILABLE AFTER MODULE IS PURCHASED…Speakers
Kathryn Scheidt, BSN, RN, MSM. Elizabeth Greenberg, PhD, RN, AMB-BC, C-TNP, CNEClinical Professor, Northern Arizona University School of NursingCarol Rutenberg, MNSc, RN, AMB-BC, C-TNPPresident, Telephone Triage Consulting, IncGeneralSession Categories$50Standard Price
IdentificationP092DateApril 22, 2022In this new age of healthcare, the hour of the day should not impact the quality of care provided to patients. During the middle of the night, patients are often unsure of the severity of their symptoms and seek assistance from urgent care centers, emergency departments (ED) or on-call providers…Speakers
Sheryl Bartlett, BSN, RNNurse Manager, After-Hours Triage, UT Southwestern Medical CenterAmber Hearron, MSN Ed, RNTelephone Triage Clinical Nurse Educator, UT Southwestern Medical CenterSpecialtiesGeneral
IdentificationP084DateApril 22, 2022Problem: During the beginning of the novel SARS CoV-2 pandemic there was no standardized way to manage the triage of primary care (PC) patients at UC San Diego Health presenting with COVID-like symptoms…Speaker
Heather Hansen, MSN, RNSpecialtiesGeneral
IdentificationP021DateApril 22, 2022In 2020, the COVID pandemic rapidly spread throughout the globe. News of its spread and impact on communities dominated television and media outlets as healthcare facilities were overwhelmed with an increasing census of severely ill COVID patients…Speaker
Brandi McDonald, DNP, RN, CMSRN, PCCN-K, NEA-BCSpecialtiesGeneral
Identification111DateApril 8, 2021Credits0.75 CH | Expired April 15, 2023Cognitive bias and heuristics (mental shortcuts) are explored with the medical director of a large hospital-based call center. Gain an understanding of how cognitive bias may negatively impact the quality of telephone triage and learn strategies to minimize its effects on patient care…Speaker
Danah Rios, MD, MBAMedical Director, Children's Hospital of PhiladelphiaSpecialties$30Standard Price
IdentificationOD11DateApril 7, 2021Credits1.5 CH | Expired April 15, 2023Explore how one facility implemented a call center to guide and educate patients and providers about COVID-19 and how this model can be utilized for remote monitoring programs for disease processes and outreach support for population health needs…Speaker
Lisa Dutton, MSN, RN-BC, NE-BCProfessional Development Manager, Brigham Women and Children’s HospitalSpecialtiesGeneral$30Standard Price
